Service Details

Contents

1. Core Services & Methods
   • Garden Maintenance Services
   • Service Methods
   • Property Requirements
2. Equipment Specifications
   • Electric Tools
   • Vehicles
   • Service Area Coverage
3. Service Packages & Pricing
   • Service Frequencies
   • Contract & Pricing Terms
4. Quotes and First Service
   • Quotes
   • First Service
5. Communication & Operations
   • Contact Methods
   • Property Access & Security
6. Service Execution & Scheduling
   • Standard Visit Procedure
   • Documentation
   • Weather Policy
   • Our Smart Scheduling System: How It Works
7. Payment & Billing
   • Payment Options
   • Terms
8. Insurance & Liability
   • Coverage Details
   • Exclusions

Core Services & Methods

Garden Maintenance Services

We currently only do garden maintenance, which includes:

• Lawn cutting
• Edging
• Brush cutting
• Slashing
• Hedging
• Basic tree trimming
• Blowing
• Weed management
• Green waste removal

Service Methods

Grass Clippings: We use a mulching plug or side chute rather than collecting clippings. This:

• Adds nutrients back into the grass
• Reduces weeds
• Reduces unnecessary waste
• For longer grass, we use a side chute

Edging and Brushcutting Options:

• Default: Hard edge with pole edger, or brushcutter as backup
• Alternative: Flat edge with brushcutter (faster but more plastic waste)
• Special cases: Rotary scissor blade for areas with exposed windows or delicate objects
• Thick weeds and small shrubs: Brushcutter with blade

Height Limitations:

• No ladder work
• Hedging and tree trimming up to 3 metres using pole hedger/saw and extension
• Hedging up to 4 metres with scaffolding
• Tree services limited to basic shaping and clearance pruning

Weed Management:

• Hand/tool weeding for larger weeds (complete removal including roots)
• Organic herbicide (Slasher) for smaller weeds
• Weather-dependent spraying schedule
• No harsh chemicals used

Property Requirements

• Gardens must be free of rubbish and animal feces
• Non-compliance may result in service refusal and call-out fee

Equipment Specifications

Electric Tools

We use EGO Power Plus electric equipment, selected for:

• Well-developed range of professional equipment
• Advanced battery solutions
• Professional charging capabilities
• Zero direct emissions

Vehicles

• Currently using ICE (internal combustion engine) vehicles due to:
  • Limited suitable EV options
  • High EV purchase costs
• All vehicle emissions offset by 200%
• Future transition to EVs planned as technology matures

Service Area Coverage

We currently service areas in north-east Melbourne suburbs. View a map of our service area here, or scroll to the bottom of the page.

Service Packages & Pricing

Service Frequencies

1. Monthly

• Best for low-maintenance properties
• Adequate but not ideal weed control

2. Fortnightly

• Recommended for most gardens
• Best balance of maintenance and cost
• Good weed control

3. Weekly

• Best for:
  • Larger properties
  • High-maintenance gardens
  • Consistently manicured looks

4. Twice-Weekly

• Suitable for:
  • Very large properties
  • Properties used for events/photography
  • Gardens requiring perfect presentation
  • Commercial properties

Contract & Pricing Terms

• No lock-in contracts
• Cancel anytime without fees
• Initial online quote provided
• Accurate ongoing maintenance quote after first service
• Pricing based on:
  • Garden size
  • Composition
  • Terrain
  • Access requirements

Quotes and First Service

Quotes

• Your first service will be quoted online
• The quote requires you to provide an address, detailed photos, services required, and a detailed description including access, terrain, garden composition, and preferred dates/times
• An estimate for ongoing maintenance will also be provided
• An accurate quote for ongoing maintenance will be provided after the first service

First Service

• It is best for you to be there to meet our team during the first service
• To make this easier, we usually schedule first services first thing in the morning (7am) or later in the afternoon (3-5pm)
• We are also happy to do the first service completely autonomously if requested

Communication & Operations

Contact Methods

• SMS/text: Service notifications, updates, special requests
• Email: Quotes, invoices, detailed correspondence
• Phone: Urgent matters or complex discussions
• ASAP advance notice for weather/holiday adjustments

Property Access & Security

Standard Access Properties

• Gates unlocked by 7am on service day
• Access codes/instructions provided during initial consultation
• ASAP notice required for temporary access changes
• All gates secured upon completion
• Immediate SMS notification of access issues
• Key lockbox recommended for specific key/fob access

Pet and Animal Safety

• All pets must be secured during service
• Advance notification of aggressive animals required
• Service may be rescheduled if animals unsecured
• Working dogs/farm animals should be moved when practical

Security Systems

• Alarm codes provided during initial consultation
• Immediate notification of security system changes
• Staff trained in security protocols
• Entry/exit times logged
• Before/after photos documented
• Regular access information updates required

Service Execution & Scheduling

Standard Visit Procedure

Our goal is to address the grass and weeds each visit:

• Grass cutting
• Brush cutting
• Edging
• Surface blowing
• Weed management
• Green waste disposal (client's bin or removal if bin is unavailable)
• Specific client requests

With the following being addressed depending on the conditions of the garden:

• Tree trimming
• Tree shaping
• Hedge and plant trimming

Documentation

• We document the service in detail in our records, including before and after photos
• We will send you a brief email or text (based on your preference) after the service to let you know how it went
• Email delivery after service

Weather Policy

Service adjustments for:

• Light rain: Continue unless unsafe
• Heavy rain: Priority rescheduling
• Extreme heat (35°C+): Early morning only
• Fire danger days: Limited or rescheduled
• Storms/high winds: Rescheduled for safety

Our Smart Scheduling System: How It Works

We use a flexible scheduling system that helps us work more efficiently and reduce unnecessary driving between jobs. Here's how it works in detail:

Evening Updates

Each evening, we send updates to customers with:

• Next day's scheduled services
• Following morning's scheduled services (in case we get ahead of schedule)

Service Timing

You'll always get at least evening-before notice before we arrive. Our scheduling works like this:

• Morning jobs are guaranteed to happen on their scheduled day (except for extreme weather or unexpected events)
• Afternoon jobs might move to the next morning if we're running behind
• If we're working efficiently, we might reach you a day earlier than planned

Why We Do This

Traditional gardening services often lock themselves into strict time slots, often causing rushed work and inefficiencies. Our flexible system allows us to:

• Ensure each garden gets the attention it needs
• Reduce fuel usage and emissions
• Keep our prices competitive
• Maintain reliable service

What This Means For You

• You'll always know at least the evening before when we're coming
• No need to be home during the service
• We'll send photos once the job is complete
• Your garden gets maintained efficiently and reliably

Payment & Billing

Payment Options

• We offer multiple payment methods
• The email containing your invoice will show all options

Terms

• 7-day payment terms
• All prices include GST
• Price adjustments (30-day notice)
• Late payment fee: 2% monthly on outstanding balance

Insurance & Liability

Coverage Details

• $5 million public liability insurance
• Immediate damage documentation and notification
• Insurance-backed repair arrangements

Exclusions

• Pre-existing damage
• Normal maintenance wear and tear
• Identified and accepted risks
• Valuable items should be moved from work areas
• Right to modify/pause services for safety concerns
• Regular staff safety training
• Strict safety protocols